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Complaint form

Our priority is customer satisfaction. If we do not meet your expectations, please let us know immediately.

For regular enquiries, please contact us here:

contact

Company name (if applicable)

First name *

Family name *

Phone number *

Email *

Already a client?

If you have a direct business relationship with us, kindly provide your account number:

Account number / IBAN

Not a client yet?

If you are not a client of Incore Bank: For data protection reasons, Incore Bank is not allowed to provide information on certain matters to persons and companies who do not have a direct contractual relationship with Incore Bank. In this case, please contact your contractual partner directly.

Other persons or companies involved

Description of complaint

For efficient processing of your complaint, please provide us with as detailed information as possible.

Type of transaction (payments, securities, other) *

Currency

Amount

Transaction date

Value date

Transaction reference number

Valor / ISIN

Description of complaint *

I agree to the privacy policy and to receive a confirmation by Email *

Disclaimer

Incore Bank AG, Zurich, Switzerland (‘Incore’) will treat the information submitted via this complaint form (the ‘Information’) as confidential, will only use it in connection with the complaint and will not disclose or make it available to unauthorised third parties. However, the submitter of the Information (the ‘Submitter’) understands and acknowledges that the Information will be processed and stored by Incore. In addition, the Submitter acknowledges and recognises that Incore may, under certain circumstances, disclose the identity of the Submitter and the transmitted information to third parties, namely the competent authorities, in order to fulfil legal obligations. Information on the protection of personal data can be found under Data Protection.

As with any electronic data transmission or use of electronic means of communication, it is possible for information to be intercepted by third parties, lost, received late or incomplete, damaged, falsified or destroyed. Incore cannot guarantee that such incidents will not occur and in particular does not guarantee the security and error-free transmission of information. The Submitter is aware of the dangers of electronic communication.

Any liability of Incore in connection with the information is excluded to the extent possible under applicable Swiss law.

All legal relationships between Incore and the Submitter are subject to Swiss law. The exclusive place of jurisdiction is Zurich, Switzerland.