FAQ
General Information
Who is Incore Bank AG?
Incore Bank AG, based in Schlieren, Switzerland, was founded in 2007 and is an internationally oriented B2B transaction bank for traditional and digital assets regulated by the Swiss Financial Market Supervisory Authority FINMA. Innovative solutions, a comprehensive range of services and a high level of technological expertise position Incore Bank as the preferred techbank and partner for banks, financial intermediaries and corporates in Switzerland and abroad.
Incore Bank stands for one-stop banking: modular, innovative and secure.
What are Incore Bank's values and goals?
As TechBank, we combine our many years of Swiss financial expertise with technological innovation and a deep understanding of our clients' needs to achieve economies of scale. Banking and technology - all from one source: modular, innovative, and secure.
What is a transaction bank?
A transaction bank is a financial institution that processes banking transactions for third parties, usually payment transactions, securities transactions and suchlike (known as “white labeling”). Thus, a transaction bank performs services in the value chain of other financial institutions and market participants that follow sales services, occur repeatedly and can be organized as an industrial manufacturing process. A transaction bank has no contact with end customers.
Who are Incore Bank's clients?
Our services are aimed at banks, financial intermediaries, asset managers, institutional investors, and companies that require professional banking services and demand the highest standards of reliability, efficiency, and regulatory compliance.
What are the advantages of combining banking and IT expertise?
As a Techbank, Incore combines comprehensive banking services with specialized IT expertise, which makes complex and cost-intensive IT challenges easier for smaller banks and financial intermediaries in particular and enables customized solutions. We are driving forward the digital transformation in the financial sector.
Range of services
What services does InCore Bank offer?
Please take a look at our product shelf.
What is unique about the “Banking as a Service” (BaaS) model?
The BaaS model enables financial service providers to offer new banking services quickly and flexibly without having to build up a complete banking infrastructure themselves. This reduces costs and accelerates market launch.
How long does onboarding take at Incore Bank?
The duration of onboarding depends on the complexity and individual requirements of the client. As a rule, the process can be completed within a few weeks.
Does Incore Bank promote networking within the financial sector?
Incore Bank brings the financial community together and organizes various events, such as specialist events and industry meetings, and is the organizer of the Incore Padel Cup. These events are ideal networking platforms for maintaining valuable contacts, discussing current trends, and ensuring easy access to expert knowledge.
Infrastructure
How are system security and stability ensured?
Incore Bank relies on high IT security standards, regular audits, and comprehensive risk management to guarantee system security and stability.
What should I do if I forget my password for e-banking, Direct FX, or Extranet?
At Incore we serve our clients with dedicated and highly professional relationship managers. Therefore, if you cant manage to reset your password in the respective platform digitally and you need personal assistance we encourage you to contact your relationship manager. Alternatively you can reach out to us at services@incorebank.ch
Regulation & Compliance
Are my deposits protected under the deposit insurance esisuisse?
Yes, like any bank and any securities firm in Switzerland, InCore Bank is required to sign the Self-regulation «Agreement between esisuisse and its members». This means clients’ deposits are protected up to a maximum of CHF 100,000 per client. Medium-term notes held in the name of the bearer at the issuing bank are also considered deposits. Depositor protection in Switzerland is provided by esisuisse, and the depositor protection system is explained in detail at https://www.esisuisse.ch/en Client information Swiss deposit insurance (PDF)